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Customer Support

Shipping & Delivery

 

Free Standard Ground Shipping Special Offer (Limited Time Only). Receive Free Ground Shipping on all orders over $100. Free Shipping promotion is only valid for shipping addresses in the United States excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, military and air force bases.

 

We offer FREE Standard 3 Day Shipping on all U.S. merchandise orders $50 and over (excluding taxes). 

 

Standard 5-7 Day Shipping (Orders $100 and over)         FREE
Standard 5-7 Day Shipping (Orders under $100)              $5.95
2 Day Shipping                                                                      $19.95

1 Day Shipping                                                                      $49.95

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Orders must be placed by 12pm EST Monday – Friday to start processing on the same day. Processing time usually takes 1 business day. Delivery times are based on orders placed between Monday – Friday. Montebellaboutique.com offers FREE STANDARD 5 DAY SHIPPING on all U.S. merchandise orders $100 and over (excluding taxes). Select items considered hazardous materials are restricted and must be shipped with Ground Service. Orders $100 and over always ship for free—no promotion code needed. For shipments totaling less than $100, there is a delivery charge of $5.95 for Standard 5 Day shipping. Our standard shipping option is Standard 5 Day shipping..



 



Tracking Your Order

 

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the e-mail. You may also call Monte' Bella's Customer Service to track your order.

 

 

Return Policy

 

No returns due to the nature of our products, all sales are final. In the event that we are responsible we shall process an exchange based on the situation.  We will accept an exchange with the product in its original condition and sales receipt.   The item must be return in original state, unopened, unaltered, unworn, undamaged with all original tags, if tagged, labeling and packaging. 

 

To exchange please contact montebellaboutique@yahoo.com within 48 hours of receiving delivery

 

Return Shipping Address:

Monte Bella Boutique

6215 John's Creek Commons #103,

Johns Creek, GA 30097

 

NOTE: IF YOU ARE GRANTED A RETURN, THE PRICE OF THE ITEM PLUS TAX IS RETURNED UPON RECEIPT OF THE ITEM, SHIPPING IS NOT REFUNDABLE, AND YOU WILL SHIP BACK AT CUSTOMERS EXPENSE. WE ARE NOT RESPONSIBLE FOR LOST ITEMS, MAKE SURE PACKAGE CAN BE TRACKED.

 

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Pre Order Policy

 

Pre-order items are items currently not in stock at Monte' Bella Boutique!! Pre-Ordered items are reserved especially for you. Since your item is reserved - your credit card/and or paypal account is charged at the time your order is placed. Once pre-order items arrive they will be shipped out immediately to your shipping address location you provided during checkout (approx.7-18 Business Days). Coupon codes and returns are not applicable on pre-ordered items. However if you need to exchange for a different size and the item has nt yet shipped, we would be happy to make an exchange in size. Pre-orders cannot be returned and are not eligible for refund or return after item have been shipped. If you order multiple pre-order items or if you combine in-stock items with pre-order items Monte' BellaBoutique will ship your order once the pre-order item or items arrive. If you would like for the in-stock items to be shipped separately from the pre-order item  you will be charged twice for shipping or we can ship all items at one time once the preorder(s) arrive in store.

 

Shipping can take up to 7-10 days to ship merchandise. 

My Cart

 

You can order quickly and easily through Montbellaboutique.com.

 

To add items to your Shopping Basket, simply click on "Add to Cart" of the item you wish to buy.

 

To remove an item, select the "x" under the column labeled "Remove" and click "Recalculate" to see your new total. 

 

To change the quantity of items, change the number in the box under the "Qty" column and click "Recalculate."

 

At this time, we only accept and deliver orders within the United States. You must be at least 13 years of age to make an online purchase. 




Pulling Policy

 

All stylists interested in pulling items must sign our written agreement before a pull is initiated. 

 

CLICK HERE for complete Pulling Policy

 

Stylist/Client will be totally responsible for all items borrowed and will secure a 100% Deposit Pull Fee + shipping. All items used in photo shoot must be dry cleaned and returned to Monte' Bella within 10 working days of photo shoot. All 

returned items must be in original, clean, undamaged, smoke and hair free, retail-ready condition to be eligible for refund. Returned items that Monte' Bella reviews and confirms as acceptable will be eligible for a refund of deposit pull fee minus cleaning fee. Refund shall be paid within 10 working days of 

receipt of returned items. Returned items that Monte' Bella deems as unacceptable due to loss, damage, unclean, or otherwise unsellable or not returned within 10 working days of photo shoot, stylist/client shall forfeit their entire pull fee for that item plus balance of item retail cost and have the option of having item returned to stylist/client (at expense of stylist client).

 

Shipping designs to stylist:

Shipping: All designs will be shipped with routing/tracking number that requires a direct signature 

and should be returned with a routing/tracking number requiring a direct signature.

 

PHOTOGRAPHERS, HAIR/MAKEUP, & MODELS LOOKING TO TEST:

 

*All testing is considered on a case by case base and is determined by our staff according to the project or event. For local events/shoots etc., there will be a flat rate of $30.00 per item selected. Pull Fee must be paid via credit card before or at the time of the pull.  Our rates are non-negotiable. If you are interested in pulling from our Collection, please inquire at MonteBella@urbeautyliaison.com to discuss rates and project. 

 

Monte’ Bella Boutique

Contact:  408-657-6873

Email: Montebella@urbeautyliaison.com

Website:  www.MonteBellaboutique.com

 

Thank you for choosing Monte’ Bella Boutique!

 

 

Product Placement

Have your Merchandise for sale in Monte' Bella Boutique!

Are you a fashion designer looking to sell your clothing or designs in a gorgeous boutique?

 

Monte Bella Boutique is constantly looking to build equally advantageous relationships through our unique product placement service. We will assess your network, or that of your client, and assemble an exclusive product placement package that will suit your needs and help expand your reach!

 

If you are interested in featuring your Collection in Monte Bella Boutique, please inquire at MonteBella@urbeautyliaison.com.

 

 

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